Audidev CRM Features

Web Phone & AI IVR for IT firms

A business phone system and smart call routing in your browser.

The Web Phone & AI IVR Module at a Glance

Juggling a separate phone system makes it hard to keep client communication in one place. Web Phone & AI IVR brings calling into the CRM. Get local or toll-free numbers, answer and place calls from your browser, and build phone menus that route callers by department, business hours, or spoken request. Calls can be recorded and are automatically linked to contacts, giving your team a complete history alongside texts and emails.

Browser-Based Calling

Make and receive calls from any computer with no desk phone required.

Unified Call History

Calls, recordings, and notes are tied to each contact.

AI Phone Menus

Route callers based on menu choices or what they say.

About the Web Phone & AI IVR Feature in Audidev CRM

Web Phone & AI IVR gives your team a complete business phone system inside the CRM. Place and receive calls from the browser, and route callers with a phone menu that can use AI to understand what they need.

Supporting Key Roles in Your Organization

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Answer from Anywhere

Support clients whether your team is in the office or remote.

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Route Calls Correctly

Send support, sales, and billing calls to the right people.

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Keep One Record

See calls alongside texts and emails in a single conversation history.

Web Phone & AI IVR Module FAQs

Yes. Business numbers can be provisioned in the platform.
Yes. Call recording is available and saved to the contact record.
Yes. The IVR can route callers to team members or AI agents.