Juggling a separate phone system makes it hard to keep client communication in one place. Web Phone & AI IVR brings calling into the CRM. Get local or toll-free numbers, answer and place calls from your browser, and build phone menus that route callers by department, business hours, or spoken request. Calls can be recorded and are automatically linked to contacts, giving your team a complete history alongside texts and emails.
Browser-Based Calling
Make and receive calls from any computer with no desk phone required.
Unified Call History
Calls, recordings, and notes are tied to each contact.
AI Phone Menus
Route callers based on menu choices or what they say.
About the Web Phone & AI IVR Feature in Audidev CRM
Web Phone & AI IVR gives your team a complete business phone system inside the CRM. Place and receive calls from the browser, and route callers with a phone menu that can use AI to understand what they need.
Supporting Key Roles in Your Organization
Answer from Anywhere
Support clients whether your team is in the office or remote.
Route Calls Correctly
Send support, sales, and billing calls to the right people.
Keep One Record
See calls alongside texts and emails in a single conversation history.